📦 I Just Placed an Order — When Will It Ship?
Once your order is placed, please allow 1–3 business days for processing before dispatch.
Every AURA 17 order is carefully prepared, checked, and handed over to the carrier with tracking details once shipped.
🚚 How Long Does Delivery Take?
AURA 17 offers free worldwide shipping during the current campaign.
Estimated delivery time:
United States: 4–8 business days
Canada: 4–8 business days
United Kingdom: 4–8 business days
Europe: 4–8 business days
International: 4–8 business days
Processing time: 1–3 business days
Shipping time: 3–5 business days
Total estimated delivery time: 4–8 business days
Orders are processed and shipped Monday to Friday, excluding weekends and public holidays.
⚠️ Delivery Notes
All orders include tracking, so you can follow your package from dispatch to delivery.
Please note that delivery estimates are not guaranteed. Delays may occur due to public holidays, severe weather, carrier delays, customs processing, high-volume periods, or other circumstances outside our control.
Final delivery is handled by the carrier.
📦 Customs, Duties & Taxes
AURA 17 is not responsible for import duties, taxes, customs fees, or delays caused by customs authorities.
Any applicable customs, import, or tax charges are the responsibility of the customer and may vary depending on your country or region.
Customs fees, import duties, taxes, original shipping costs, clearance fees, and return shipping costs are non-refundable.
If a shipment is refused due to customs charges or import costs, any related shipping, customs, clearance, or return costs will not be reimbursed.
❌ Can I Cancel My Order?
Yes. You can request to cancel your order within 24 hours of placing it.
To request a cancellation, email us at:
info@aura17.com
Please use the subject line:
Cancel Order
Make sure to include your order number.
If your order has already been processed or shipped, cancellation may no longer be possible. Still, contact us as soon as possible and our support team will do its best to help.
