Terms of service

TERMS & CONDITIONS

Last updated: 06/05/2026

This website is operated by AURA 17. Throughout these Terms, the words “we”, “us” and “our” refer to AURA 17.

AURA 17 provides this website, including all information, content, tools, products and services available through this site, to you, the customer, subject to your acceptance of these Terms & Conditions and any policies referenced here.

By visiting our website, using our services or placing an order, you agree to be bound by these Terms & Conditions. Please read them carefully before using our website.

These Terms apply to all users of the site, including visitors, customers, merchants, suppliers, contributors and any other users of the Services.

If you do not agree with these Terms, you should not access the website or use our Services.

We reserve the right to update, change or replace any part of these Terms at any time. The most recent version will always be available on this page. Your continued use of the website after any changes means you accept those changes.

ARTICLE 1 — ONLINE STORE TERMS

By using this website, you confirm that you are at least the age of majority in your country, state or province of residence, or that you have given consent for any minor dependents to use this website.

You may not use our products, website or Services for any illegal, harmful or unauthorised purpose.

You may not violate any applicable laws, including but not limited to copyright, trademark, privacy, consumer protection or payment laws.

You must not transmit viruses, malicious code, malware or anything that may affect the security, operation or performance of the website.

Any violation of these Terms may result in the immediate termination of your access to our Services.

ARTICLE 2 — GENERAL CONDITIONS

We reserve the right to refuse service to anyone, at any time, for any reason permitted by law.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the website, Services, products, content, design, branding or customer experience without our written permission.

You understand that certain information you provide, excluding payment card details, may be transferred across networks and adapted to technical requirements of connected systems or devices.

Payment card information is always processed securely and encrypted through our payment providers.

ARTICLE 3 — ACCURACY OF INFORMATION

We aim to keep all information on our website accurate, current and complete.

However, we cannot guarantee that all content, product descriptions, pricing, availability, images or other information will always be free from errors.

The information on this website is provided for general shopping and informational purposes only. Any reliance on the material on this website is at your own risk.

We reserve the right to correct errors, inaccuracies or omissions at any time without prior notice.

ARTICLE 4 — CHANGES TO SERVICES AND PRICES

Prices for our products may change at any time without notice.

We reserve the right to modify, suspend or discontinue any product, collection, campaign, offer or part of the Service at any time.

We are not liable to you or any third party for any price changes, product changes, suspension or discontinuation of the Service.

ARTICLE 5 — PRODUCTS AND SERVICES

AURA 17 offers fashion, jewelry, accessories and related products through our online store.

Certain products may be available exclusively online and may have limited availability.

We make every effort to display product colours, materials, finishes and images as accurately as possible. However, we cannot guarantee that your screen or device will display colours or details exactly as they appear in real life.

Product availability, descriptions, pricing and offers may change without notice.

We reserve the right to limit the sale of products or Services to any person, region or jurisdiction where necessary.

We also reserve the right to limit quantities purchased per person, per household or per order.

ARTICLE 6 — ORDERS, BILLING AND ACCOUNT INFORMATION

You agree to provide accurate, complete and current information when placing an order or creating an account.

This includes your name, email address, billing address, shipping address, payment details and any other information required to process your order.

We reserve the right to refuse, cancel or limit any order at our discretion. This may include orders that appear to be placed by resellers, distributors, automated systems or parties attempting misuse, fraud or abuse of offers.

If we cancel or change an order, we may attempt to notify you using the email address or contact details provided at checkout.

You are responsible for keeping your account details and login information secure.

ARTICLE 7 — SHIPPING, DELIVERY AND RETURNS

Shipping times, delivery estimates, return conditions and refund procedures are explained in our Shipping Policy and Return & Refund Policy.

Delivery times are estimates and may vary depending on location, carrier performance, customs processing, peak periods, weather conditions or other circumstances outside our control.

AURA 17 is not responsible for delays caused by carriers, incorrect shipping information provided by the customer, customs authorities or events beyond our reasonable control.

If your order arrives damaged, defective or incorrect, please contact us as soon as possible at:

info@aura17.com

ARTICLE 8 — OFFERS, DISCOUNTS AND CAMPAIGNS

From time to time, AURA 17 may offer discounts, bundle deals, free shipping, promotional codes or campaign offers.

Offers may be subject to specific terms, availability, minimum order values, product exclusions or time limits.

We reserve the right to modify, suspend or cancel any offer at any time.

Discounts may not be combined unless explicitly stated.

If an offer is applied incorrectly due to a technical error, we reserve the right to correct or cancel the order where permitted by law.

ARTICLE 9 — THIRD-PARTY TOOLS AND SERVICES

We may provide access to third-party tools, services, apps, payment providers, shipping partners or integrations that we do not own or control.

These tools are provided for convenience and functionality.

Your use of third-party tools or services may be subject to the terms and policies of those third parties.

AURA 17 is not responsible for any loss, damage or issue arising from your use of third-party tools or services.

ARTICLE 10 — THIRD-PARTY LINKS

Our website may contain links to third-party websites, platforms or services.

We are not responsible for the content, accuracy, privacy practices, security or policies of third-party websites.

Accessing third-party links is at your own risk. We recommend reviewing their terms and policies before using them.

ARTICLE 11 — USER COMMENTS, REVIEWS AND SUBMISSIONS

If you submit reviews, comments, feedback, suggestions, photos, ideas or other materials to us, you agree that we may use, edit, publish, reproduce or share them for business, marketing or operational purposes, unless prohibited by law.

You agree that your submissions will not violate the rights of any third party, including copyright, trademark, privacy or personal rights.

You must not submit unlawful, abusive, misleading, offensive, harmful or malicious content.

We reserve the right to remove or refuse any content at our discretion.

ARTICLE 12 — PERSONAL DATA

The collection and processing of personal data through our website is governed by our Privacy Policy.

By using our Services, you acknowledge that your personal data may be processed in accordance with our Privacy Policy.

For privacy-related questions, please contact us at:

info@aura17.com

ARTICLE 13 — ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our website may contain typographical errors, inaccuracies or omissions related to product descriptions, pricing, promotions, shipping charges, delivery times, availability or other content.

We reserve the right to correct any errors, inaccuracies or omissions and to update or cancel orders if any information is inaccurate, at any time and without prior notice, including after an order has been placed.

ARTICLE 14 — PROHIBITED USE

You may not use the website, products or Services:

For any unlawful purpose  
To violate any laws or regulations  
To infringe intellectual property rights  
To harass, abuse, insult, harm, defame or discriminate  
To submit false or misleading information  
To upload or transmit viruses or malicious code  
To collect or track personal information of others  
To spam, phish, pharm, pretext, crawl, scrape or interfere with the website  
To bypass security features  
To misuse discounts, offers or checkout systems  
To engage in fraudulent or suspicious activity  

We reserve the right to terminate your use of the Services if you violate any prohibited use.

ARTICLE 15 — INTELLECTUAL PROPERTY

All content on this website, including the AURA 17 name, logo, branding, product images, text, graphics, designs, icons, layout, visuals and other materials, belongs to AURA 17 or its licensors.

You may not copy, reproduce, distribute, sell, modify, publish or use any part of our intellectual property without our prior written permission.

ARTICLE 16 — DISCLAIMER OF WARRANTIES

We do not guarantee that the website or Services will always be uninterrupted, secure, timely or error-free.

We do not guarantee that any results obtained from using the Services will be accurate or reliable.

All products and Services are provided “as is” and “as available”, unless otherwise stated.

To the fullest extent permitted by law, AURA 17 disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, durability and non-infringement.

ARTICLE 17 — LIMITATION OF LIABILITY

To the fullest extent permitted by law, AURA 17 shall not be liable for any direct, indirect, incidental, punitive, special or consequential damages arising from your use of the website, products or Services.

This includes, but is not limited to, loss of profits, loss of revenue, loss of data, replacement costs, delays, errors, interruptions or any damages related to products or Services purchased through the website.

Nothing in these Terms limits liability where such limitation is not permitted by applicable law.

ARTICLE 18 — INDEMNIFICATION

You agree to indemnify and hold AURA 17, its partners, service providers, suppliers, employees, contractors and affiliates harmless from any claim, demand, loss or expense, including reasonable legal fees, arising from your breach of these Terms or your violation of any law or third-party rights.

ARTICLE 19 — SEVERABILITY

If any part of these Terms is found to be unlawful, invalid or unenforceable, that part shall still be enforceable to the fullest extent permitted by law.

The remaining provisions shall remain valid and enforceable.

ARTICLE 20 — TERMINATION

These Terms remain effective unless and until terminated by either you or us.

You may terminate these Terms by stopping use of the website and Services.

We may terminate or suspend your access to the Services at any time if we believe you have violated these Terms or engaged in conduct that may harm AURA 17, our customers or our business.

ARTICLE 21 — ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy and any other policies published on our website, form the entire agreement between you and AURA 17 regarding your use of the Services.

Any failure by us to enforce any provision of these Terms does not mean we waive that right.

ARTICLE 22 — GOVERNING LAW

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Netherlands, unless applicable consumer protection laws in your country provide otherwise.

ARTICLE 23 — CHANGES TO THESE TERMS

We may update these Terms & Conditions from time to time.

The most recent version will always be available on this page.

Your continued use of the website after any changes are published means you accept the updated Terms.

ARTICLE 24 — CONTACT INFORMATION

Questions about these Terms & Conditions can be sent to:

info@aura17.com